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Tours
[Study]:
There
is no substitute for experience of what other countries and cities do
well. In some cases just
travelling as a passenger can tell you all you might want to know about
service quality, reliability, cleanliness and staff attitudes achieved
elsewhere.
A
look “behind the scenes”, however, or a chance to talk directly to the
managers of some of the world’s best public transport systems will repay
the cost a study tour many times over.
In addition to the
obvious benefit of learning how others do things better, a trip abroad for
some of your own people can be an excellent reward for a job well done.
They will long remember all that they have seen, and start to
motivate other staff with the good practices in question.
Above
all, a study tour can work wonders with local politicians and other key
stakeholders in getting them to understand the enormous benefits good
public transport can bring to the environment and to sustainable mobility.
I
have organised numerous study tours in recent years, and have a wide range
of contacts in the transport undertakings of almost every city in Europe!
A four- or five-day programme need not cost a fortune – let me
propose an itinerary to suit your budget and to cover the issues which may
be of interest.
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